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B. Lloyd Murray 13289 Kirby Smith Road Orlando, FL 32832 (407) 277-6632 (407) 230-5191 (cell)
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CAREER SUMMARY
35 years of diverse airline experience: Captain, FO, FE; Crew Resource Management (CRM) manager, developer, facilitator; Check Airman; APD; instructor. Achieved cultural change through innovative approaches to training. Arrived at a human factors approach to training through the facilitation of debriefs, rather than lecture. An effective communicator with excellent facilitation and problem-solving skills who enjoys finding a different approach to communicating ideas. During the last 12 years at TWA/AA developed and facilitated all CRM programs.
Currently involved in the AA/TWA LLC Aviation Safety Action Program (ASAP) as an Event Review Team member.
Initiated joint recurrent CRM classes between pilots and flight attendants at a low point in TWA history. Through facilitated course work, including practical exercises and humorous videos, communication between these two groups improved steadily.
Achieved cultural change between pilots and dispatchers through seminars, courses, and surveys, dramatically improving the working relationship between these two groups.
Conceived and created humorous videos which created a catalyst for CRM classroom and on-airplane communication.
Created the New Hire Pilots Home Study Guide that provided new hires with expectations and guidelines before beginning classes.
Created the Pilots PA (Public Address) Handbook and accompanying classroom exercises for new hire pilots.
Developed and served as an original member of the Probationary Pilots Review Board that monitored and counseled new hire pilots.
Created and facilitated a two-day check airman program that focused on AQP and LOFT debriefs. It provided insight on an array of human factors/CRM issues and culminated with "live"debriefs. During a five-year period trained every TWA check airman, dramatically changing the way these instructors debriefed.
Designed each of the CRM indoc programs for new hire pilots, flight attendants and dispatchers.
PROFESSIONAL EXPERIENCE Trans World Airlines / American Airlines 1968-2003
Positions:
Aviation Safety Action Program (ASAP) Event Review Team (ERT) 2001-Present Captain B727 /MD80 1990-2002 TWA Crew Resource Management (CRM) manager, developer, facilitator 1989-2002 Air Crew Program Designee (APD) B727 1993-1999 Check Airman B727 1989-2000 Pilot Instructor B727 1988-2000 First Officer B727 1986-1990 Flight Engineer B707/B727 1968-1986
CRM Courses / Projects Developed since 1990:
| Annual Recurrent Training (pilots) | 1990-2002 |
| Joint Recurrent Training (pilots/flight attendants) | 1991-2002 |
| Dispatch Initial DRM and Recurrent | 1999-2001 |
| New Hire Pilot Indoc CRM | 1994-2001 |
| New Hire Flight Attendant Indoc CRM | 1996-2002 |
| TWA Check Airman course (Two-day for CRM portion – LOFT facilitation) | 1997-2002 |
| Sun Country Annual CRM Training | 1992-1997 |
| Contract Training – CRM | 1990-1994 |
Instructional Material Development:
| TWA CRM Videos (creator, writer, director) | 1990-2002 |
| New hire Pilot Study Guide (author/editor) | 1996-1997 |
| TWA Pilot PA Guide (co-author/editor) | 1998 |
| PowerPoint Presentations (all CRM courses) | 1998-2002 |
Teaching Experience
| TWA/AA CRM facilitation during TWA’s most challenging times | 1989-2002 |
| Sun Country Airlines | 1992-1997 |
| TWA CRM contract training | 1991-1999 |
| FAA Presentations (guest lecturer - road shows) | 1992-1994 |
Committees
| Aviation Safety Action Program (ASAP) Event Review Team Member | 2001-present |
| Probationary Pilots Review Board | 1999-2002 |
| TWA Standards Committee | 1998-2002 |
| TWA Training Standards Committee | 1996-2002 |
| AQP Training Committee | 1997-2002 |
| ATA Human Factors Committee | 1998-2001 |
RATINGS / CERTIFICATES
| Air Crew Program Designee (APD) B727 | 1993-1999 |
| Check Airman B727 | 1990-2000 |
| ATP - B727, DC9, SEL, and MEL | |
| Flight Instructor (CFI – CFII) – Airplanes (SEL) and Instruments (Gold Seal) | Current since 1966 |
| Advanced / Instrument Ground Instructor | |
| Flight Engineer - Turbojet |
AWARD HIGHLIGHTS
| TWA Annual Award of Excellence | 1996 |
| TWA Semi-Annual Award of Excellence | 1994 & 1995 |
| TWA Training Center Employee of the Month | 1994 |
MILITARY SERVICE
| US Army (Bronze Star – Vietnam) | 1965-1969 |
EDUCATION
| University of Hawaii | 1963-1965 |
PERSONAL
| Chapel of the Lake – President – Board of Deacons | 1991-1993 |
| Boy Scouts of America – Scouting coordinator Troop 972 | 1990-1999 |
| BSA – volunteer | 1980-1999 |
| Little League – Manager, coach | 1978-1987 |
| Hobbies: piano, computers/website development, writing, art collection, scuba diving, photography, acting, & comedy | |
| Married for 33 years (possibly my greatest achievement); 3 grown sons |